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Return & Refund Policy

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If you are not entirely satisfied with your purchase, we're here to help.



  • You have  30 calendar days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. 

  • Your item must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.

  • Defective items may be returned for any reason within 30 days of receipt with a full refund of your purchase price, including shipping costs.



  • Once we receive your item, we will inspect it and notify you that we have received your returned item. 

  • We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your credit card or original method of payment.

  • You will receive the credit within 5-10 days, depending on your card issuer's policies.


Shipping your item back to Us:

  • Please contact us and we will mail you a return label for your items. 

  • If you prefer to use your own shipping method, please include a copy of your packing slip and ship returns to:

Park Road Shoe Repair 

332 Park RD 

West Hartford, CT 06119


Contact Us:

  • If you have any questions on how to return your item to us, contact us.


Phone: 860-461-1391

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